Correo electrónico: Solución de problemas

Aquí encontrarás una guía para solucionar los problemas que pueden surgir con tu correo electrónico en TaxDome. Te damos todos los problemas que puedes encontrar y las soluciones rápidas que necesitarás.

Email sync issues

I can’t sync my Gmail account

Si recibes errores al intentar conectar tu cuenta de Gmail a TaxDome, se debe a que no concediste todos los derechos de acceso durante la sincronización inicial. Se puede solucionar en 4 sencillos pasos:

1. Open your Google account, then go to the Security page :

2. Select the Third-party apps with account access section.

3. Select TaxDome, then click the REMOVE ACCESS button.

5. Sync your mail again and give all necessary permissions .

I can’t sync my Office 365/MS Exchange account

Si recibes errores al intentar conectar tu cuenta de Office 365/MS Exchange a TaxDome, es probable que se deba a una configuración incorrecta del correo electrónico. Es posible que tengas que ponerte en contacto con tu Exchange o TI administrador para obtener la configuración de conexión correcta. Ellos deberían poder proporcionarte la información de conexión adecuada.

Consulte:

• the articles on common authentication issues that you might encounter.

• the article on common Exchange server errors.

This email account doesn’t exist

Sometimes, you may want to sync your email alias or shared mailbox if you use it as a distribution email for your team. However, since it is not your primary email address, sync attempts may result in errors like “Couldn’t find your Google account” or “That Microsoft account doesn’t exist.”

Para solucionarlo, convierte tu alias de correo electrónico en una dirección de correo electrónico principal o configura el reenvío desde el alias a una dirección de correo electrónico principal sincronizada con TaxDome.

In case of syncing a shared mailbox, you can also create a new primary email address and share the credentials with your team members —but don’t forget to update them when a team member offboards.

Sending email issues

Veo "Vía" y un nombre de sitio web junto a mi nombre al enviar correos electrónicos

If you see something like “ name@yourdomain.com via yourdomain.onmicrosoft.com” when sending emails from TaxDome, it’s because your email provider is adding that information so recipients see where the messages are coming from. Usually, this can be fixed by publishing an SPF record with your DNS provider; you can contact your DNS provider’s IT support for help.

The email account is connected, but I cannot send emails

This usually happens if the IMAP and SMTP settings were not provided during the email sync setup. Try the following:

1. Re-sync your email account.

2. When setting up, select IMAP.

3. Enter the incoming (IMAP) and outgoing (SMTP) host settings manually. These settings depend on your email provider (e.g., Yahoo, IONOS, etc.). Check your provider’s knowledge base to find the correct IMAP and SMTP settings.

Once you add the correct hosts, you should be able to send emails.

Aparece el error "No se ha podido enviar el mensaje a este correo electrónico".

You may get a “Failed to deliver message to this email” error inside of the client’s account, this is likely because of the misspelling of the email address. Please fix the mistake by editing the contact details.

If the problem persists, the address could be on our suppression list. Please reach out to success@taxdome.com . We will remove the indicated email from this list then.

Me aparece el error "SendEmail, El remitente designado no puede enviar correos electrónicos".

The “SendEmail, The designated sender can’t send emails” error occurs when you are trying to send an email on someone’s behalf, but you either don’t have the required permissions or the sender’s email address is not synced to TaxDome.

To resolve this issue, the designated sender must ensure that:

1. Their email is synced .

2. They allowed others to send email on their behalf .

Receiving email issues

Recibo el mensaje "...el correo electrónico que enviaste a [dirección de correo electrónico] no llegó a su destinatario".

You may get a “…email you sent to [email address] didn’t reach its recipient” message in case your recipient’s mail server rejects and bounces your email.

Las razones más comunes por las que su correo electrónico no puede llegar al destinatario:

• A soft bounce: a temporary bounce, e.g. if the recipient marked your emails as spam
• A hard bounce: a permanent bounce, e.g. if the email address does not exist or the recipient’s inbox is full. In this case you can also receive the “user does not exist” message.

If this happens, check whether the email address is correct. If there are no typos, contact support .

Mi factura está marcada como peligrosa en el Gmail de mi cliente

By default, your clients receive invoice notifications by email. Sometimes, Gmail mistakenly marks these emails as “dangerous,” showing a warning box. Those emails may even be moved to the client’s spam folder. If this happens, ask your client to open the message and click on the Looks Safe button.

Once the client clicks Looks safe, the message and subsequent messages from TaxDome will no longer show the warning, and the client will then be able to view it and pay via the provided link.

My client doesn’t receive emails from TaxDome

Sometimes emails sent from TaxDome may not appear in a client’s inbox. This can happen for several reasons, such as spam filtering, invalid or full mailboxes, or the client previously marking TaxDome emails as spam.

To improve deliverability, advise your clients to whitelist TaxDome emails. This ensures that important notifications are delivered reliably rather than being blocked or routed to spam.

For step-by-step instructions, clients can follow this article: How to whitelist emails from your firm .