Client tasks in chat threads
Assign and track client tasks with interactive checklists, real-time notifications, and progress updates.
Client tasks, explained
Client tasks are checklists you provide clients with inside your client chats .
When you add tasks to a chat, they are conveniently displayed as to-do items with checkboxes. Once all the to-dos are checked off by the client, you get an email notification. Clients conveniently mark their tasks completed from the notification on their dashboard.
In some cases, it would be more convenient to use client requests for similar purposes. So, consider the difference:
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Client tasks are the best as non-urgent to-do lists. Since they work as checklists, they can help you and your client clarify the scope of tasks and understand how the work is going.
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Client requests are an easy and fast way to send an inquiry with direct questions that need to be answered ASAP.
Añadir tareas de cliente
Las tareas pueden añadirse
They can also be used in pipeline automations .
While creating a chat thread
To add a client task inside the new chat creation page:
- Click the Add client task link, then Add task. A field where you can add the name of the task will appear.
- Add as many tasks as you need. You can also paste any link either from the Internet or to a shared Wiki page.
- Click Add client task to create more tasks for the client.
To add a client task to a new thread, in the Client tasks section at the bottom of the page, tap +.
Inside an existing chat thread
To add a client task from an existing chat thread:
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Click the Add client tasks button on the right to open the Client tasks section.
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Seleccione el botón + Añadir tarea para que aparezca el campo donde introducir el nombre de la tarea.
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Type in the field. You can also paste any link either from the Internet or to a shared Wiki page .
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Click Add task to create more tasks for the client or select Resend client tasks to send the tasks directly to the chat thread.
You can close the Client tasks section anytime by clicking on the X .
Una vez completada una tarea, usted o el cliente pueden marcar la casilla situada junto a la tarea.
También puedes:
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Cambia el orden de las tareas utilizando el icono de seis puntos a la izquierda de cada tarea cliente
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Edita las tareas utilizando el icono del lápiz de la derecha
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Delete items in a clients tasks using the trash can icon on the right
To add a client task from an existing chat thread:
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Open the chat thread and tap the Tasks tab at the top.
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Tap New task.
Recordar las tareas a los clientes
There are three simple options for reminding your clients of their tasks:
Reenviar las tareas del cliente al cadena
Vuelva a enviar las tareas de sus clientes en unos pocos clics:
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Go to the chat thread with the client tasks and click Client tasks.
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haz click en el botón Reenviar tareas del cliente. La lista de tareas se enviará directamente a cadena.
Incluir las tareas de los clientes en las notificaciones por correo electrónico
Your clients always receive email notifications about new messages and client tasks. By default, message content along with client tasks is not displayed in the email body (the client will need to navigate to their portal to see it). However, if the content is not sensitive, you can decide to show it in the email. This setting can be changed by a firm owner or admin .
He aquí cómo:
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Vaya a Ajustes > empresa Ajustes.
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In the System-generated emails section, toggle on Show items names in client notifications and Show message context in client notifications.
Así es como aparecerá la notificación por correo electrónico al cliente:
Client tasks notifications
La tarea del cliente updates y los mensajes con la lista de tareas creadas y completadas se envían al mismo chat cadena. Si se añaden nuevas tareas al mismo chat cadena , se actualizará la lista de tareas creadas anteriormente (si existe).
Also, you or the team members assigned to a client receive a notification in your Inbox+ whenever someone makes any changes to a client task. You will see whether it was the client or a team member. By expanding the message notification, you will also be able to see the current status of the task. Read more about how message notifications work .
The status of a client’s tasks is displayed in the list of chat threads.
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The first number to the right of the chat name shows how many tasks in the thread are completed, and the last one shows the total number of tasks.
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Completed tasks are highlighted in gray, incomplete ones in white.
Filter threads by tasks
Puede realizar un seguimiento de todas las tareas pendientes de un cliente utilizando filtros.
Click on the Filter button to the far right of the list of chat threads and in the section Client tasks select:
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Incompletas: Para ver todos los hilos de chat en los que el cliente aún tiene tareas pendientes.
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Completed: To view all the chat threads with checked-off tasks.
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Todos: Para ver todos los hilos de chat con tareas de cliente añadidas.
By default, all the chat threads are displayed: both with and without tasks.
Vista del cliente
Clients get notified about new client tasks the same way they are for new messages or chat threads .
When a client opens a notification or a chat thread containing client tasks, they will see the tasks displayed with checkboxes.
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