Desktop app: Troubleshooting

Here is a guide to troubleshooting your TaxDome desktop application installation and TaxDome Drive issues: We present the basic problems you might encounter and how to quickly fix them.

Problemas relacionados con la instalación de la aplicación TaxDome Windows

Recibo el mensaje de error "Windows Defender SmartScreen impidió el inicio de una aplicación no reconocida".

Wondering why you weren’t able to install the TaxDome Windows application and got this error message? Sometimes Windows doesn’t recognize an app, even if it’s signed by the developer. When the SmartScreen blocks an app, you can still bypass it by clicking on More info, then the Run Anyway option. If there is no Run anyway option to click, this can still be fixed.

Windows 11 Windows 10

1. Go to Privacy & security > Windows Security and click on App & browser control, then select the Reputation-based protection settings option.

2. Turn off toggles under Check apps and files, SmartScreen for Microsoft Edge, and Phishing protection headers.

You can also right-click on the TaxDome_Setup.exe installer file, and check the Unblock box at the bottom of the General tab, then click Apply. The protection will then be disabled, and you’ll be able to install the application.

Go to App & browser control (either from your Start menu or System settings), then under Check apps and files, select the Warn option. You will now have the Run anyway option and will be able to start the TaxDome Windows application. Plus, there is an additional way to fix this error.

También puedes hacer clic con el botón derecho en el archivo de instalación TaxDome.exe, seleccionar la opción Propiedades, selecciona la casilla Desbloquear en la parte inferior y haz clic Aplicar. La protección se desactivará y podrás instalar la aplicación.

TaxDome app won’t launch

If TaxDome isn’t launching on your computer, this may be caused by a corrupted or outdated app version. Follow these steps to resolve the issue:

1. Close the app completely by exiting from the system tray or using Task Manager. Alternatively, you can reboot your PC and don’t open the app yet.

2. Copy the following path: %LOCALAPPDATA%\TaxDome\TaxDome.exe_Url_4rmhg05znv3f5gfly3btm5a0ef1vop51\

3. Press the Windows key, then paste the path into the search bar.

4. Press Enter.

5. Inside this folder, locate any subfolders with version numbers (format: 3.8X.XXX) and delete them completely.

6. Open the TaxDome app again. It should launch correctly with a fresh setup.

TaxDome app is running slow or freezing

If the application is running slowly or freezing, corrupted cache files may be the cause. Try the following steps:

1. Fully close the app by right-clicking on it in the system tray and choosing Exit, or using Task Manager. Alternatively, restart your computer but don’t open the app yet.

2. Copy the following path: %APPDATA%\TaxDome\TaxDome Windows App

3. Press the Windows key and paste the path into the search bar.

4. Press Enter.

5. Delete everything inside the folder.

6. Start the app again, let it fully load, and check if the issue persists.

TaxDome Drive is running slow or doesn’t work

If you’re experiencing performance issues with TaxDome Drive or you’re unable to use it, this is likely because you’re using an outdated version of the TaxDome Windows app. We’ve recently updated TaxDome Drive to speed up uploading and navigating between folders (the old WebDAV version is no longer supported). The fix:

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

Problemas de impresión con la aplicación TaxDome Windows

I can’t send the file to the TaxDome app via the TaxDome Printer

If you’re experiencing issues when trying to send a file to the TaxDome App using the TaxDome Printer, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Delete TaxDome Printer from your computer system. Open Bluetooth & devices (via the Start menu or System Settings), select Printers & scanners, select TaxDome Printer, and click Remove.

2. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

1. Delete TaxDome Printer from your computer system. Open Printers & Scanners (via the Start menu or System Settings), click on TaxDome, and then click Remove device.

2. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

Tengo problemas de impresión con la aplicación TaxDome Windows en computador virtual (Verito, Windows Server)

Download the latest version of the TaxDome Windows app from your portal.

Recibo el mensaje de error "No se ha encontrado la configuración dePDF Creator en el registro de Windows. Intente reinstalar PDFDriver" mensaje de error

If you’re getting this error message when trying to send your file to the TaxDome App using the TaxDome Printer, download and install the PDF Creator app component .

If all else fails, we’ve had reports that rebuilding the user profile solves the issue. Here’s a link to an MS article about it .

Me aparece el error de inicialización del MFP

If you are using Windows 10 and getting an error while initializing MFP (multi-functional printer), this may be due to the Windows 10 issue with printers. Microsoft is aware of the issue and will release an update for Windows 10 that will fix the problem. In the meantime, you can fix the issue by installing the optional update .

File issues with the TaxDome Windows app

If you’re experiencing issues when trying to save your files to the TaxDome Drive, you’re most likely using an outdated version of the TaxDome Windows app.

Windows 11 Windows 10

1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. Go to Add or remove programs (either from your Start menu or System Settings ), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

Recibo el mensaje de error "No existen recursos del sistema suficientes para completar el servicio solicitado".

Si aparece este mensaje al intentar abrir un archivo .qbw, siga estos pasos:

1. Desactiva temporalmente el programa antivirus de tu computador y, a continuación, abre el archivo para comprobar si así se ha solucionado el problema. Si el error ya no aparece, pasa al siguiente paso.

2. Add the application to the list of your antivirus program exceptions, then reenable it.

Consejo

If you’re using a McAfee antivirus program, disable the real-time scanning feature.

Recibo el mensaje de error QuickBooks code "-6189, -816

Si te aparece éste al abrir un archivo .qbw, haz lo siguiente:

1. Cierra la aplicación QuickBooks .

2. Download and install the actual version of the QuickBooks Tool Hub.

3. En el Hub de herramientas de QuickBook, selecciona Problemas de programa y, a continuación, selecciona Reparación rápida de mi programa.

4. Abre el archivo .QBW.

Aparece el mensaje de error "El tamaño del archivo supera el límite permitido y no se puede guardar".

If you’re getting this error message while trying to download a file via TaxDome Drive, you’ll need to change your registry settings:

Advertencia

Before modifying the registry, make sure you have created a system restore point or made a backup of your files.

1. Pulsa Win+R, escribe regedit y pulsa la tecla intro del teclado para abrir el Editor del Registro; a continuación, desplázate hasta la siguiente ubicación:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

2. Haz doble clic en la clave FileSizeLimitinBytes para modificarla:

• Si se selecciona Hexadecimal, asegúrate de que el valor es 2faf080.

• Si seleccionas Decimal, asegúrate de que el valor es 50000000. Si ese valor no resuelve el problema, prueba a utilizar 4294967295.

3. Reinicia tu PC. Ahora deberías poder copiar el archivo.

PDF & Adobe Problemas relacionados con Acrobat

Cada vez que abro PDF en Acrobat, se me pide que introduzca las credenciales de TaxDome .

Adobe Acrobat can’t save login and password between sessions, so you’re prompted to enter your TaxDome credentials every time you open a PDF from TaxDome Drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . If you’re not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not the program itself).

No puedo abrir los archivos PDF de la unidad TaxDome con Acrobat Reader y aparece el mensaje de error "Acceso denegado".

Si recibes el mensaje de error "Acceso denegado" al intentar abrir archivos PDF desde TaxDome Drive, aquí tienes cómo solucionarlo:

1. Ve al menú menúEdición, haz clic Preferencias.

2. Select Security (Enhanced) on the left pane, clear the Enable Protected Mode at startup checkbox, then confirm by clicking Yes.

3. Click OK to save your changes.

How do I change a default PDF reader

If you’re having issues with your current PDF reader, you can easily change it to another one.

Windows 11 Windows 10

1. Open Apps (via the Start menu or System settings), select Default apps.

2. Type pdf in the search bar.

3. Click the current app name, choose a new app from the drop-down list, and click OK to set it as your default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

1. Open Apps (via the Start menu or System settings).

2. Selecciona Aplicaciones predeterminadas, haz clic en el enlace Elegir aplicaciones predeterminadas por tipo de archivo.

3. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

No puedo abrir un PDF desde TaxDome Drive y aparece un mensaje de error "Hmmm... No se puede acceder a esta página" en Edge

If you’re getting the “ Hmmm…can’t reach this page” error message when trying to open a PDF in your TaxDome Drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . However, if you’re not able to install it, you can fix the problem by changing your system settings.

1. Open Internet Options by typing internet in the Start menu or search bar.

2. Go to the Security tab, select Local intranet, then click the Sites button.

4. En la ventana emergente, haz clic en Avanzado, introduce la dirección de la unidad asignada (puedes copiarla de la página de error de Edge), haz clic Añadir.

5. Haz clic en Cerrar, haz clic Aceptar para guardar los cambios.

Ahora, los archivos PDF de tu Taxdome Drive se abrirán en Edge.

Cómo informar de un problema en la aplicación de Windows

You can help improve the TaxDome Windows application by giving us feedback about any problems you’re having:

1. Right-click anywhere on the title bar or click the three vertical dots in the upper right corner, then select Report an Issue.

2. Describe your problem, then click Send. The logs will be collected and sent automatically.

Las revisaremos y le enviaremos una respuesta.

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